Customer Service

Vima Décor values each of their customers. Our main goal is to make sure every customer is well taken care of and 100% satisfied with their purchase. We are excited to answer any questions and assist in selecting the right products to help make every renovation and construction project shine!

Shipping & Returns

Returns/Exchanges

Vima Décor will replace or refund the price of products determined to be materially defective in workmanship or material for a period of thirty (30) days from the date of delivery. The purchaser must fill out and return a Return Authorization Form for all returns and/or exchanges. The purchaser has three (3) days from the date of delivery to notify Vima Décor of an incorrect product, quantity or damage during shipment.

Terms of Sale

Orders must be paid in full prior to shipment. Vima offers credit to approved customers. To become an approved customer, please fill out and return our Credit Application. Our terms for approved customers are net 30 days. For any payment due to Vima Decor but not received by Vima Décor by the due date, the purchaser shall pay any and all costs of collection incurred by or on behalf of Vima Décor, as well as interest.

Shipping

Once an order is submitted, the order will ship within 2-5 business days, provided materials are in stock. Our sales representative will give you an estimated delivery date for any items not in stock. Backorder items will be shipped once available. Custom orders require a 60-90 day lead-time and will ship directly to the job site.

Terms & Conditions

Please read our full Terms & Conditions prior to placing your order.

Cancellation

If for any reason you would like to change or cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request. Please keep in mind, Vima tries to process orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

Minimum Order

For shipping purposes, a minimum order quantity may apply to select items.